PLEASE READ THESE TERMS CAREFULLY BEFORE USING TRIPGRID’S SERVICES.
1. Tripgrid’s Services; Your Account
B. Users. We use the term “user” or “you” or “your” to mean any user of our Services, whether or not the user has registered with us. We use the term “registered user” to refer to anyone who has registered with us. These Terms apply to each user. A registered user may register with us on his or her own behalf, or on behalf of other people. There are two types of registered users. A “representative” is a user who is authorized by a company or organization (“Company”) to schedule and modify travel plans for individuals. An “individual” is an individual who schedules and modifies travel plans for that individual user, whether or not the individual is part of a Company. Any user who does not register with us is a guest. If you register on behalf of a Company or another individual, then you warrant that you are authorized by that Company or individual to do so, and that you have the right to bind that Company or individual to these Terms; otherwise, you will be binding only yourself to these Terms. “You” will include “Company” if you are registering as a representative user.
2. Travel Partners; Taxes and Fees; Changes
A. Travel Partners. As part of the Services, Tripgrid connects users with travel agents, airlines, and other companies in the air travel industry (collectively, “Partners”). Each Partner is solely responsible for the services provided by the Partner, even if Tripgrid facilitates the communications between you and the Partner. Each Partner provides its services pursuant to any online, hard copy or other agreements or terms of service (“Partner Agreements”), which are independent of these Terms. Any collection of Personal Information and other Content (as defined in Section 3 below) by a Partner is also subject to the applicable Partner Agreement and the Partner’s privacy statement. When you book a flight, it’s directly with the airline. We’re not a “contractual party” to your booking and you enter into a “Contract of Carriage” with the airline for the flight. We are not responsible for your ticket or any extras you may buy and (to the fullest extent permitted by law) have no liability to you in relation to your booking. You must fill in all your contact details correctly, so we and/or the Partner can provide you with information about your Booking and, if necessary, contact you.
B. Upfront Payment; Taxes and Fees; Other Charges. We or our Partners may take upfront payment upon finalizing your booking. The taxes and fees listed for a booking include federal, state and local taxes, and/or additional fees based on the number of tickets specified at checkout. All taxes and fees will be your responsibility. We also have the right to charge credit card processing fees, service fees and payment fees. We will not be responsible for any additional fees charged by a Partner (such as baggage fees due at airport when checking bags or any fees charged for changes to an existing reservation). Any no-show fees will depend upon a Partner’s policies. We may be able to help you with canceling or modifying your booking, depending on the Contract of Carriage. We will store your preferred payment method details for future transactions. You authorize us to charge your preferred payment method for any above-listed fees when you finalize a particular booking.
C. Cancellations and Changes. You’ll find the cancellation policy in the Contract of Carriage, which is available while you’re booking your flight. There may be a fee for changing or canceling your flight. Airlines reserve the right to reschedule or cancel flights at their discretion. Different tickets from the same airline may have different restrictions or include different services. If you have any questions about changes, cancellations, or refunds, please contact your account manager.
A. Your Content. Any information, text, graphics, photos or other materials uploaded, downloaded or appearing on our Services, including all Personal Information, are collectively referred to as “Content”. When you provide Content to us (“your Content”), you warrant to us that you have all rights necessary to provide your Content to us. You grant Tripgrid a limited, nonexclusive, perpetual, worldwide, assignable, sublicensable, transferable, fully paid-up and royalty-free right and license to copy, prepare derivative works of, improve, distribute, publish, remove, retain, add, process, analyze, and use your Content in any form, format or process now known or hereafter discovered, via the Services or otherwise, solely as needed to provide the Services (“Content License”). Except for the Content License you grant to us, you retain all ownership or other rights you may have to your Content. Prior to providing us with your Content, you should retain a copy of your Content in a safe place accessible to you. As noted elsewhere in these Terms, the Content License does not apply to your Personal Information. You are responsible for your use of the Services, for your Content, and for the consequences of what you do.
B. Other Content. In addition to your Content, some of the Content on the Services is owned by us (“Tripgrid Content”), and by Partners and other people and entities (“Third Party Content”). You may use Tripgrid Content and Third Party Content for your personal use while you are a registered user of the Services. Except for your Content, you may not share any Content with any other person or entity without the prior written permission of the owner of that Content. For example, you would need to obtain the prior written permission of the third party that owns the Third Party Content prior to reposting it to another website or sharing it with others.
C. Intellectual Property Rights. We own (or license) the Tripgrid Content and the Services, including all features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) and all intellectual property associated therewith, including copyrights and trademarks. You may not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices in or accompanying the Services or any of the Content other than your Content. You may not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the Services or any Content, other than your Content. All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person or organization that originates the Content. We do not monitor the Content posted via the Services. Except for Tripgrid Content, Tripgrid will not be liable for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred arising out of the Content or any use of any Content.
D. Use of Content. Your use of or reliance on any Content or materials posted on the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services. We do not endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings or Content that have been mislabeled or are otherwise deceptive.
4. User “Do’s” and “Don’ts”
As a condition to your right to access and use the Services, you agree to these Terms and to strictly observe the following Do’s and Don’ts.
Do the following:
Do comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, export control laws, tax laws, and regulatory requirements.
Do provide accurate information to us and update it as necessary.
Do review and comply with notices sent by us concerning the Services.
Don’t do the following:
Don’t act dishonestly, inappropriately or unprofessionally by posting inappropriate, inaccurate, or objectionable Content.
Don’t reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying intellectual property contained or embedded in or used to provide the Services or Tripgrid Content, or any part thereof.
Don’t use software, devices, scripts, robots or other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other part of the Services.
Don’t override any security component included in or underlying the Services.
Don’t use “bots” or other automated methods to add or download Personal Information or other Content, or send or redirect messages or other permitted activities, except through tools provided or expressly permitted by Tripgrid.
Don’t transfer information obtained through the Services to any other platform or service, and don’t communicate such information to a third party, except as expressly permitted by Tripgrid in writing.
You must be at least 18 years old to register with us and to use the Services. You warrant that you have the right, authority and capacity to enter into these Terms as a binding agreement. If you are 17 years old or younger, please ask your parent or guardian to open and operate an account with us. If anyone under the age of 18 (“Young Person”) registers with us or provides any Content to us, the Young Person’s parent or guardian may contact us at one of the addresses listed below in the “Contact Us” section. We will delete the Young Person’s account and delete any Content provided by the Young Person.
7. Our Rights
We reserve the right at all times (but we do not have an obligation) to remove or refuse any Content on the Services, to suspend or terminate users (whether individual or Company users, and whether registered or unregistered), and to reclaim user names without liability to you. We also reserve the right to access, read, preserve, and disclose any Content, data or other information (including Personal Information) as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce the Terms, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) respond to user support requests; or (v) protect the rights, property or safety of Tripgrid, the Services, our users and the general public.
8. Links to Third Parties
The Services may contain links to third-party websites, services or features. There may also be links to third-party websites, services, or features in images or comments within the Services. As noted elsewhere in these Terms, the Services include and contain Content that we do not control, maintain or endorse. The Services may also permit interactions between the Services and a third-party website, services, or feature, including applications that connect the Services or your profile on the Services with a third-party website, services, or feature. Tripgrid does not control any of these third-party websites, services or any of their content. You expressly acknowledge and agree that the Tripgrid is not liable for any such third-party websites, social media, services, content, or features.
By using or accessing a third party service, website, social media, content or features (collectively “Third Party Services”), you acknowledge and agree to the following: (i) if you use a Third Party Service to share information, you are consenting to the sharing of information in and about your profile with and through the Third Party Service; (ii) your use of a Third Party Service may cause your Personal Information and other Content to be publicly disclosed, even if Tripgrid has not itself provided such information; and (iii) your use of a Third Party Service is at your own option and risk, and you hereby agree to defend and indemnify us against, and hold us harmless from, any harm, damage, cost, and claims that may result from or be related to your use of any Third Party Service, including attorneys’ fees.
9. Disclaimer of Warranties
SOME COUNTRIES AND JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED TERMS IN CONTRACTS WITH CONSUMERS AND, AS A RESULT, THE CONTENTS OF THIS SECTION MAY NOT APPLY TO YOU.
WE PROVIDE THE SERVICES AND ALL INFORMATION, INCLUDING THE CONTENT, ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT PROVIDE ANY EXPRESS WARRANTIES OR REPRESENTATIONS ABOUT OUR SERVICES OR THOSE OF OUR PARTNERS. YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK.
TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE TRIPGRID SITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ANY AND ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. IF YOU ARE DISSATISFIED OR FEEL HARMED BY TRIPGRID, THE SERVICES, OR ANYTHING RELATED TO THE SERVICES, YOU MAY CLOSE OR TERMINATE YOUR ACCOUNT AND STOP USING THE SERVICES, AS FURTHER STATED IN THE TERMINATION PROVISIONS OF THESE TERMS. TERMINATION IS YOUR SOLE AND EXCLUSIVE REMEDY. IN PARTICULAR, WE DISCLAIM THAT THE SERVICES WILL RESULT IN ANY PARTICULAR BENEFIT OR SUCCESS TO USERS.
NEITHER TRIPGRID NOR ANY PERSON ASSOCIATED WITH TRIPGRID MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE TRIPGRID SITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE TRIPGRID SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE TRIPGRID SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE TRIPGRID SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE TRIPGRID SITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE TRIPGRID SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. WE NEITHER WARRANT NOR REPRESENT THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES. THE OPERATION OF THE SERVICES, INCLUDING THE TRIPGRID APP, IF ANY, AND THE TRIPGRID SITE, MAY BE INTERRUPTED DUE TO MAINTENANCE, UPDATES, OR SYSTEM OR NETWORK FAILURES. WE DISCLAIM ALL LIABILITY FOR DAMAGES CAUSED BY ANY SUCH INTERRUPTION OR ERRORS. FURTHERMORE, WE DISCLAIM ALL LIABILITY FOR ANY MALFUNCTIONS, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICE DUE TO INAPPROPRIATE EQUIPMENT, DISTURBANCES RELATED TO INTERNET SERVICE PROVIDERS, TO THE SATURATION OF THE INTERNET OR ANY OTHER NETWORK, AND FOR ANY OTHER REASON.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
A. Your Right to Terminate. You may terminate your Tripgrid account for any reason or no reason, and at any time. To terminate your Tripgrid account, contact us at firstname.lastname@example.org. Termination of your account will be effective upon our processing of the notice we received from you.
B. Our Right to Terminate or Suspend. We may terminate your Tripgrid account and these Terms for any reason or no reason, at any time, without notice. Any termination by us shall be effective immediately or as may be specified in our notice. We may restrict, suspend or terminate the account of any registered user (whether individual or Company users, and whether registered or guest), or block the access of any registered user or guest, who abuses or misuses the Services. Misuse includes, among other things, registering under more than one identity, infringing any intellectual property rights, using any functionality, feature or capability of the Services to generate, support or transmit any form of spam, engaging in any behavior or activity that we asked you not to do, or any other behavior that we, in our sole discretion, deem contrary to the mission and purpose of Tripgrid and the Services.
C. Effects of Termination. Upon the termination of your Tripgrid account for any reason, you will lose access to some or all of the Services. We may block access to the Services from an Internet Protocol (“IP”) address or range of IP addresses associated with those of terminated users. Upon termination, all licenses and other rights granted to you by us in these Terms will immediately cease, but any licenses you have granted to us will survive termination regardless of the reason for such termination. In addition, any fees invoiced to you prior to termination that have not been paid will continue to be due in accordance with these Terms.
You and Company (if applicable) agree to defend, indemnify and hold Tripgrid and its partners, as well as any of our respective subsidiaries, affiliated companies, officers, employees, members, directors, or service providers (“Tripgrid Affiliates”) harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable attorney’s fees and costs, arising out of or in any way connected with any of the following alleged activities: (i) your Content or your access to or use of the Services; (ii) any alleged breach of these Terms; (iii) any breach, infringement, misappropriation or violation of any third-party right including without limitation any intellectual property right, publicity right, confidentiality, property right or privacy right; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, any regulatory, administrative and legislative authorities; or (v) any misrepresentation made by you. You agree to cooperate as reasonably requested by Tripgrid in the defense of any claim. Tripgrid reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not settle any claim against Tripgrid or Tripgrid Affiliates, without the prior written consent of Tripgrid, which consent Tripgrid may refuse in its sole discretion.
13. Limitation of Liability
SOME REGIONS, COUNTRIES AND OTHER JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY AND AS A RESULT THE CONTENTS OF THIS SECTION MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, NEITHER TRIPGRID NOR ANY OF TRIPGRID AFFILIATES SHALL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES, IF ANY, YOU PAID TRIPGRID DURING THE CALENDAR YEAR IN WHICH SUCH EVENT IS CLAIMED TO HAVE OCCURRED, OR USD $100, WHICHEVER AMOUNT IS GREATER.
NEITHER TRIPGRID NOR ANY OF TRIPGRID AFFILIATES WILL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOSS OF USE, PROFIT, REVENUE OR DATA TO YOU, COMPANY (IF APPLICABLE) ANY ENTITY, OR ANY THIRD PERSON. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF WHETHER (I) YOU BASE YOUR CLAIM ON CONTRACT, TORT, STATUTE OR ANY OTHER LEGAL THEORY, (II) WE KNEW OR SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF SUCH DAMAGES, OR (III) THE LIMITED REMEDIES PROVIDED IN THESE TERMS FAIL OF THEIR ESSENTIAL PURPOSE.
14. General Provisions
A. Severability. If any provision of these Terms is found by an arbitrator or court of competent jurisdiction to be illegal, void, or unenforceable, the provision will be modified so as to render it enforceable and effective to the maximum extent possible in order to effect the intention of the parties with respect to the provisions within the context of the overall Terms. If a court or arbitrator finds the modified provision invalid, illegal, void or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms will not be affected.
C. Amendments to these Terms. We reserve the right to modify, supplement or replace these Terms, effective upon prior written notice to the email address we have for you. If we have no email address for you, then the modified Terms will take effect ten (10) calendar days after we post them on the Services. Your use of the Services thirty days after any such update or modification shall confirm your agreement to the modified version of the Terms. If you do not want to agree to any version or set of changes to the Terms, you may terminate your account with us, or otherwise terminate your use of the Services, prior to the modified Terms taking effect, in which case the prior set of Terms in effect as of the date of termination shall continue to control any disputes or other issues that may arise regarding your use of the Services. Only modifications, supplements or replacements of these Terms as stated in this provision shall be valid and effective to amend the Terms. Any other purported amendments shall be void and of no force or effect.
D. No Informal Waivers, Agreements or Representations. Any failure to act with respect to a breach of these Terms by one party does not waive the other party’s right to act with respect to that breach or subsequent similar or other breaches. Except as expressly and specifically contemplated by the Terms, no representations, statements, consents, waivers or other acts or omissions by either party or its affiliates shall be deemed legally binding unless expressly and specifically documented in a writing that refers to the Terms and states expressly the intent to modify or supplement the Terms.
F. Contact Us. You may contact us via email at email@example.com. Or via postal mail or courier at
Attn: Operations Director
1020 SE 7th Ave.
P.O. Box 14054
Portland, OR 97293
15. Effective Date and History.
These Terms were last revised: 01/16/2023
Prior revisions of these Terms: